Terms and ConditionsWarranty Policy
We will replace Sturdisteel products at our discretion, found upon our inspection and agreement, to be defective in material or our workmanship for up to (5) five years from the date of receipt. Our warranty applies only to Sturdisteel manufactured products, which have been used for their intended purpose, within designed capacities, and not subject to abuse, misuse, and/or improper installation.
Unless otherwise specified, all orders require payment in full at the time of the order. We accept most major credit cards, including MasterCard, Visa and American Express.
All products are sold F.O.B. from our Waco, Texas facility. If you have any questions or have a special request, contact us at 1.800.433.3116. All products are shipped unassembled to minimize shipping costs. Final assembly is required by the customer.
Cancellations & Refunds
Unless the order has been shipped, orders may be cancelled within 24 hours of placement on our website. Cancellations must be received in writing via e-mail at firstname.lastname@example.org and confirmed by calling 1.800.433.3116. A full refund will be processed after our confirmation of the cancellation.
Sturdisteel is not responsible for products that were incorrectly purchased from our website – All processed and shipped orders are final and no returns will be accepted other than for warranty purposes – which must be approved and authorized directly by Sturdisteel.
Inspection of Shipment / Claims:
Sturdisteel is not responsible for lost or damaged material. It’s the responsibility of the customer to confirm the number of packages delivered against the number of pieces on the delivery receipt AND check for any visible damage. Before signing delivery receipts, discrepancies or damage must be noted. In such as case, please call us within 48 hours of receipt at 1.800.433.3116.
This website and its content are copyright of Sturdisteel. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Accuracy of Information:
The information on this website requires regular revisions, updates, additions and/or deletions as product changes are made. We reserve the full right to update or revise this information at any time, for any reason and without prior notice.
Your privacy and the protection of your personal and financial information is important to us. It is not sold or provided to any third parties and used exclusively for completing your transaction. All information collected on our website as the result of a purchase is secure, and will be processed in an accurate and timely manner. If you have any questions about the use of personal information collected on our site, please contact us at 1.800.433.3116.
For assistance with an order, delivery, field issue resolution or installation support click here.
ASK US ANY QUESTION